Customer support

 

 

1. Sampling policy

We offer free samples of our products, for which please fill in the sample request form. Sample delivery costs are calculated according to the customer's address and are borne by the customer.

2. Refund policy

We want you to be 100% satisfied with your purchase from CleanKicks. If for any reason you are not satisfied we would be happy to do return for you.

Item(s) purchased from KingsCare must be returned in new, unused condition and must be unopened in order to receive a refund. To return an item(s) from a refund just send it to the address below with a copy of the original invoice and a written explanation of why the item(s) is being returned. A refund will be issued in the original form of payment. Please note that we cannot refund the original shipping charges and all returns are subject to a 5% restocking fee.

All returns should be shipped via insured traceable mail in a secure package to the following address:

KingsCare, Bruninieku 151, Riga, Latvia, LV-1009

3. Shipping policy

DOMESTIC ORDERS

1-3 Business Days (Delivery based on distance to destination)

INTERNATIONAL ORDERS

  • DHL / FEDEX / TNT International Shipping Options
  • Express Mail International (3-5 days)
  • Priority Mail International (6-10 days) 

NOTE: International orders are subject to being charged customs fees by the destination country’s government. We have no control over how much you are charged for customs and the fees are completely independent of KingsCare. Please understand that we cannot be held responsible for any additional charges the destination country imposes on you.

Please allow us 1-3 business days to process your order.

4. Terms of service

These terms and conditions outline the rules and regulations for the use of KingsCare Website.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use KingsCare website.

if you do not accept all of the terms and conditions stated on this page.

Unless otherwise stated, KingsCare and/or it’s licensors own the intellectual property rights for all material on KingsCare. All intellectual property rights are reserved. You may view and/or print pages from https://kingscare.eu/ for your own personal use subject to restrictions set in these terms and conditions.

You must not sell, rent or sub-license or republish or reproduce or duplicate or copy or redistribute material from https://kingscare.eu/